ELS: MBN360 BUSINESS
The National Petroleum Authority (NPA), through its Consumer Services Directorate, has intensified public education on the use of the 10-Litre Measuring Can, popularly referred to as “Ntease Kuruwa,” to help consumers address suspected under-delivery of fuel at petroleum retail outlets.
The month-long sensitization exercise was undertaken during the Business Fair organised by the Parish Youth Council of Christ the King Catholic Church, Accra. The fair was held on the 2nd, 9th, 16th, 23rd and 30th August 2026; at the Christ the King Hall Car Park.
The programme brought together artisans, food vendors, graphic designers, dressmakers, other clothing-sector operators, members of the congregation and the general public. It provided the Directorate an opportunity to educate consumers, promote the NPA Call Centre and increase public awareness of the Authority’s consumer-protection activities.
The sensitization focused mainly on the use of the 10-Litre Measuring Can as a practical tool for verifying the quantity of fuel dispensed at petroleum retail outlets and on the NPA Call Centre.
Consumers were informed of their right to request a quantity test using the measuring can whenever they suspected that the volume of fuel dispensed did not correspond with the quantity purchased. NPA officers demonstrated how the test is conducted and explained how consumers could correctly read the measuring can to determine whether the pump was dispensing within the prescribed limits or not.
Head of Consumer Education and Stakeholder Engagement at the NPA, Mrs Maureen Adwoa Duori, said the initiative was intended to equip consumers with the knowledge and confidence required to protect their interests at the pump.
“The 10-Litre Measuring Can or ‘Ntease Kuruwa,’ gives consumers a practical means of verifying the quantity of fuel delivered. We encourage consumers who suspect under-delivery to request a test and report any unresolved concerns to the NPA through our Call Centre,” she said.
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The education generated considerable interest, with many participants indicating that it was their first time learning about the measuring can and their right to request its use at a petroleum retail outlet.
Some participants alleged that attendants at certain fuel outlets had previously discouraged them from requesting quantity tests. According to them, the attendants suggested that conducting the test would be a waste of time or would not necessarily prevent consumers from being short-changed.
Concerns were also raised about the limited visibility and accessibility of the 10-Litre Measuring Can at some retail outlets. Participants called for intensified monitoring to ensure that the cans are prominently displayed, properly maintained and readily available whenever consumers request quantity-verification tests.
Officers also educated participants on the appropriate procedures for reporting suspected quality issues involving petroleum products. Consumers were advised to contact the NPA Call Centre within 24 hours and provide the name and location of the fuel retail outlet, date and time of purchase, proof of purchase, (where available) and other relevant details.
In response to concerns about LPG, officers reminded participants to use approved cylinders and accessories and observe basic safety precautions. Questions were also raised about the treatment of fibre cylinders under the Cylinder Recirculation Model, highlighting the need for continued public education on the model’s implementation and the available exchange arrangements. The issues raised during the engagement will support the Authority’s continuing consumer education, market monitoring and regulatory interventions.
The exercise demonstrated the effectiveness of churches, business fairs and other organised community platforms in reaching different categories of consumers and increasing awareness of practical consumer protection tools.
The NPA remains committed to protecting petroleum consumers through sustained public education, effective complaint resolution, targeted monitoring and the enforcement of standards across the downstream petroleum industry.
